Free shipping on order over $200 and more *may not apply on some items
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PSL Policies
Ordering, shipping, returns, payment, and privacy information for Canada and the United States.
Ordering and payment methods
For online transactions, secure payments through PayPal and Authorize.net are accepted using the following cards:
Business hours
1:00 PM–6:00 PM
Terms and conditions of sale
Prices are in US dollars (USD) for US and international customers and Canadian dollars (CAD) for Canadian customers. Shipping costs are not included.
Customs and brokerage fees, when applicable, are the customer’s responsibility and are not included in the price.
Delivery
Shipping costs and delivery times are provided according to the destination and selected transportation method.
Free North American shipping applies to orders of $200 or more. Certain oversized products are excluded from free shipping, including bodywork components, tires, engines, go-karts, lead weights, seats, and similar items.
Estimated delivery for parts is 24–48 hours in Canada and 2–5 business days in the United States and internationally. For karts and chassis, the estimated delivery time is 2–7 business days, depending on the selected transportation method.
If, for any reason, we cannot deliver the products within the expected timeframe, we will notify you as soon as possible and offer you the option to cancel your order.
Returns and exchanges
We will replace or refund goods damaged during delivery at no additional cost to the customer.
We accept returns of merchandise in new condition within 30 days of the invoice date, subject to prior approval by email at order@pslkarting.com. Return shipping and customs fees, when applicable, are the customer’s responsibility.
Payment security
Online payments are processed through PayPal or Authorize.net using secure connections. Payment information is transmitted to the selected payment provider so the transaction can be authorized and processed.
Authorize.net includes an Advanced Fraud Detection Suite that can screen transactions using configurable, rules-based filters. Depending on the configured controls, suspicious transactions may be flagged for review, held, or declined. PayPal also applies its own payment-security and fraud-prevention controls.
Learn more from PayPal and Authorize.net.
Complaint resolution
Complaints should be addressed to Raphael St-Charles.
You may file a complaint by phone, mail, fax, or email. We will respond within five business days of receiving it, at no charge.
Personal data collection and use
Personal information collected is used only to process your order and handle your complaint, when applicable. The following information is collected during ordering:
- Last name
- First name
- Address
- Phone number
- Email address
Personal information is kept private and used only to:
- Confirm your order by email.
- Send a payment receipt when an order is paid by credit card.
- Ensure fast and accurate delivery.
- Provide customer-service follow-up.
Customer consent
No information is collected without your consent. By placing an order or filing a complaint, you provide that consent. You may withdraw it at any time by contacting Raphael St-Charles using the details above.
Sharing data with third parties
Your personal information will never be shared or communicated to third parties.
Accessing information and privacy complaints
You may access and modify your personal information at any time by signing in to your customer account on our website.
To file a complaint about the use of your personal information, contact Raphael St-Charles. Your complaint will be reviewed and handled within five business days of receipt. We will then inform you of our decision. The complaint process is free of charge.
Policy changes
We will notify you of changes to our privacy policy and display the latest modification date at the bottom of the revised policy. The website will be updated immediately. The policy in effect when an order is placed will continue to apply to that order.
Last updated August 12, 2026.